The web site identified by the uniform resource locator cosmstore.com (the “Site”) is provided by cosmstore.com as a service to our customers. This Shipping and Delivery (the “Agreement” or “Policy”) is entered into between you as a registered user of the site (“Registered User”) and cosmstore.com.
It is the responsibility of the buyer to provide a correct shipping address. cosmstore.com will not be held responsible if a buyer provides an incorrect shipping address. We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. Please contact Customer Support if your country does not appear on the “select country” list. To ensure your package arrives to your destination safely and securely, we select and employ the services of trusted international couriers.
To use Expedited/ Express Shipping please contact Customer Support with the item code, destination country and desired courier to get a quote.
From the time your order is placed and the date when you or your customer receives it, there are two processes to consider.
– Fulfillment: Standard processing time is 5-10 business days. Depending on the circumstances (high volume of orders) and inventory levels, it can take a little longer than usual for orders to be shipped out.
– Shipping: When your order ships, we will send you an email with tracking information. If you do not receive this email, you can go to your Account to check your order status and view shipping information. If the provided tracking number is invalid please contact Customer Support, if the tracking number is valid but lacks tracking information, please wait 5-10 working days for the courier service provider to update tracking information then check again.
PLEASE NOTE: WE MIGHT BE UNABLE TO GIVE TRACKING NUMBERS FOR GIVEAWAY ITEM ORDERS.
Deliveries can take up to 15 to 60 business days. Average transit times are received in 3 weeks. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the buyer and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. cosmstore.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.